5 Rules for Meeting Millennial Customer Service Expectations
Category: Blog | Strategy Implementation
To capture the enormous purchasing power of millennials and Gen Z, you need to shift your style to match the preferences of these young consumers. It’s time to drop the phone and take up social media. Based on recent research, Microsoft’s 2016 State of Global Customer Service report found that 64 percent of millennials believe…
Tags: | marketing
Where to network….
Category: High Growth Ideas | Strategy Implementation
Having attended and run many types of events over the years, perhaps not surprisingly, it is easy to link success with attendance and proactivity. Whilst those that refuse to attend events get left behind. They miss out on the valuable relationships that can develop. In my experience there are three types of events that every…
Tags: | marketing, networking
When to outsource your marketing?
Category: High Growth Ideas | Strategy Implementation
As companies grow most try to keep their work internal, recruiting new employees to fill specialised positions, such as marketing, rather than outsourcing work. This approach has its advantages, allowing companies to keep tight control over their delivery, and in some cases, it keeps costs minimal. However, internalising all of your company’s processes doesn’t always…
Tags: | marketing
How marketing has changed…..
Category: High Growth Ideas | Strategy Implementation
At the recent Growth Summit I attended in Amsterdam, Verne Harnish spoke about how marketing is changing and it being the greatest barrier to growth currently for ‘gazelle’ organisations. When I learned about marketing (many years ago!) it was all about the 4p’s (product, place, price, promotion) which Philip Kotler first wrote about in the…
Tags: | marketing
What does your brand stand for?
Category: High Growth Ideas | Strategy Implementation
‘Brand’, as a word, is derived from the Old Norse brandr meaning “to burn.” It refers to the practice of manufacturers burning their mark (or brand) onto their products (often animals) to signify ownership. I am sure you have witnessed, may be in the movies, how ranchers brand their cattle. The process appears painful but…
Creating Sustainable Success……
Category: High Growth Ideas | Leadership | Strategy
Sadly, too many businesses subscribe to the simple theory which says that whenever there is a problem, “Grow!” The wisdom seems to be that growth is the answer, regardless of the question. The “Red Bull” for superior financial performance seems to be tweaking the website, changing the advertising copy, tweeting and blogging more often, hiring…
Tags: | Customers, High Growth Companies, marketing
How High Growth Companies get Customers on the Loyalty Ladder
Category: High Growth Ideas | Strategy Implementation
Tags: | marketing
How Long Does It Take Marketing to Work?
Category: High Growth Ideas | Strategy Implementation
I have recently been working with a client meeting to develop a new marketing plan for her business. What worked a few years ago to generate new business wasn’t working and she needed a new approach with different strategies. We developed an updated plan but then during the meeting the client asked me “How long…
Tags: | marketing
How do I know which elements of my marketing activity are working?
Category: Strategy Implementation
Ideally, the way to evaluate marketing success is to test and measure. However, as a small business owner you will probably find that it appears all of the marketing strategies you try will appear not work the first time. In other words, it’s possible for you to spend money on marketing without seeing any measurable…
Tags: | marketing
How to Manage your Online Reputation
Category: Strategy Implementation
The other day a client asked me about the concept of managing your online reputation. Researching this a bit more I typed “reputation management” into a google and was astounded to see more than 22 million results. It turns out that it is much more than a new public relations speciality. Your reputation, in the…
Tags: | marketing
Share this page
If you like this page please share it.
