Do Those Successful At Sales Have To Be Rule Breakers?
Category: Blog | Strategy Implementation
Ask the average person to describe a salesperson, and expect to hear words such as “charisma,” “charm” and, in some cases, “rule breakers.” In today’s business world, salespeople are often seen as personalities who bend the rules and stretch guidelines to meet goals. It doesn’t matter if you’re talking about a real estate agent or…
Tags: | sales
The Steps to Consistently Deliver Amazing Customer Experiences
Category: Strategy Implementation
More and more I am seeing customer experiences are becoming the great differentiator between companies. One research report from Econsultancy found that customer experience will overtake price and product as the key brand differentiator by 2020. In that same study, 86 percent of buyers said they would pay more for a better experience. Here are…
Tags: | Customer Experience
How to master sales…
Category: Blog | Strategy Implementation
When I train companies on sales I am often asked what separates a top performing sales person from the rest of the pack. In most cases, it’s because they apply a number of best practices everyday. Here are 10 best practices I share of top sales performers: They set high targets Top performers don’t wait…
Tags: | sales
Here’s why Black Friday is successful…..
Category: Blog | Strategy Implementation
Every year I find it amazing the changes to rational consumer behaviour on Black Friday. Retailers seemingly use heavy discounts and promotional tactics that ultimately bring out the worst of humankind. We’ve all seen the images of hordes of ferocious shoppers, wrestling each other to get a flat screen TV.. Alot has been written about how…
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The 7 Pitfalls in Strategy Implementation
Category: Strategy Implementation
I see the same mistakes over and over again. Strategy implementation is challenging but leaders often make it even tougher. In my work with high growth leaders and their teams, I see repeated, strategy implementation errors that leaders should learn to recognise and avoid. Here are the top 7 pitfalls I see even the most capable…
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5 Rules for Meeting Millennial Customer Service Expectations
Category: Blog | Strategy Implementation
To capture the enormous purchasing power of millennials and Gen Z, you need to shift your style to match the preferences of these young consumers. It’s time to drop the phone and take up social media. Based on recent research, Microsoft’s 2016 State of Global Customer Service report found that 64 percent of millennials believe…
Tags: | marketing
Pitfalls That Slow Down Strategy Implementation and How to Fix Them
Category: Strategy Implementation
How do you know if your company is set up for great strategy implementation? Most people would say that they want a culture that allows and encourages implementation. What does that look like? Does your current work environment encourage implementation or does it inadvertently slow down your implementation? Here is what it does not look…
Tags: | strategy execution
What To Tackle During The Summer Slowdown
Category: Blog | Leadership | Strategy Implementation
Summertime means holiday and a slowdown in the business world. It’s also a time when I see businesses sometimes panic, thinking only of lost productivity and lower sales. However, a slowdown can be very good for a company being a great time to pause and do a little professional housekeeping. Rarely do busy executives and…
Tags: | implementation, time management
A Guide to a Stress Free Holiday
Category: Blog | Leadership | Strategy Implementation
There’s lots of advice out there about how to disconnect from work and return to the office refreshed. However, what’s the right holiday approach for you? Is it better to be completely out of touch? And how can you increase the chances that you’ll come back relaxed and re-energised? If you want success in business,…
Tags: | time management
Streamlining Your Projects to Increase Your Workload
Category: Strategy Implementation
At some point in with clients they will experience the frustration of having a large workload to complete in a short period of time. Although working as a group can make completing tasks easier, it also comes with its own set of difficulties. In particular, effective group work requires that everyone has access to the…
Tags: | productivity
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