Leadership

Importance of Customer Service

A man has single-handedly managed to wipe $180 million off the value of an airline, simply because they got their customer services wrong (http://news.bbc.co.uk/1/hi/world/americas/8164273.stm).

Leadership

>Top 10 Ways to motivate people

>The Top 10 ways to Motivate People:

Leadership

Why do the biggest brands start in a garage?

The greatest start-ups traditionally begin in a garage.

Strategy

How to Get a Lifetime Return on a One-Time Investment

It sounds simple but inviting your customers to do additional business with you again is a powerful strategy for significantly improving sales.

Leadership

Getting to Tough Decision Makers

One of the biggest time wasters in the sales game is when the salesperson fails to get to the real decision maker, an end up and presenting their products and/or services to people who cannot say “Yes!” or only have the authority to say “No.”

Leadership

Focusing on Positive Motivations

There’s nothing wrong with competition when it’s employed in a friendly manner to push one another to greater heights.

Leadership

Conquer Fear

In her book, “Conquer Fear!”, Lisa Jimenez, a charming Florida speaker I’ve had the pleasure of smeeting, lists “The Seven Truths” that can help anyone harness and overcome their fears.

Leadership

Better Time Management

I’ve been helping business owners and managers find better ways to manage their time for many years.

Strategy

Auto Pilot

Are you going through your life on auto-pilot?