Resources

5 Rules for Meeting Millennial Customer Service Expectations
To capture the enormous purchasing power of millennials and Gen Z, you need to shift your style to match the preferences of these young consumers. It’s time to drop the phone and take up social media.

Feeling burnt out?
We’ve all felt fatigued. It’s mentally and physically exhausting and makes it difficult to deal with even the simplest tasks.

10 Truths About Billionaires That Nobody Understands
Successful individuals are known for sharing similar habits such as waking up early, saving, providing value to others, and taking calculated risks.

5 Ways To Prevent Stress At Work And Regain Productivity
In today’s culture of busyness, people think it’s cool to brag about how little sleep they need to get by.

What To Tackle During The Summer Slowdown
Summertime means holiday and a slowdown in the business world.

What The Best Performers Have In Common
Where do you believe greatness is achieved? Is it in the work that we do in front of others? Or is it in the preparation that leads us to greatness?

Sales Basics: The Follow Up
It amazes me how many companies I visit and they are treating prospects like commodities. In today’s marketplace you must be different. How can you stand out?

How to tell your company’s culture story
Have you ever met someone out networking who told you about their company while gleaming with pride, which made you think, “I would love to work there”.

How to teach your managers to coach….
One question I am often asked is how can coaching skills be rolled out to other leaders and managers in an organisation.