PACe Tool: Summary and Description
Purpose:
The PACe tool is designed to ensure that every key business process has clear accountability and measurement, reducing internal friction and aligning execution across departments.
Key Elements:
Process Identification: Identify the 4 to 9 core processes that drive your business. Examples include product development, customer onboarding, billing, etc.
Accountability Assignment: Assign a single person accountable for each process, even though the process may span multiple departments.
KPI Definition: Define 2–3 key performance indicators for each process. The most critical metric is the cycle time — the length of time from start to finish for that process.
Usage:
The PACe tool ensures that horizontal workflows between functions are managed effectively. It highlights where things might stall and ensures leaders are focused not just vertically (their departments) but also on cross-functional execution.
Outcome:
A company with a well-executed PACe chart improves speed, consistency, and alignment, helping to streamline operations and scale efficiently.
If you'd like, I can walk you through building a PACe chart for your company — just give me the main processes or departments you're working with.
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