Insights from high growth clients…..

Let me share with you some BFOs (Blinding Flashes of the Obvious!) clients have experienced recently:

  1. Expecting your team to work, care, or think harder than you do. You set the tone.
  2. Not spending enough time getting to know what motivates your senior managers. You’ll struggle to get the best out of them.
  3. Recruiting employees who have more experience than passion. You’ll never get the results you expect.
  4. Assuming that everyone around you knows what you expect them to achieve. You’ll see lots of things slip through the cracks.
  5. Settling for “good enough” in place of continuous and obsessive improvement. You won’t stay the best for long.
  6. Not being clear with members of the team about what success looks like to them specifically. You have to make it personal or your team won’t perform.
  7. Taking too long to fire employees who fail to meet your expectations. You’ll demoralise everyone else who has to watch this process drag on.
  8. Not listening and learning from employees, customers, advisers, and competitors. You’ll make stupid mistakes.
  9. Making excuses for poor customer service — or for any problem at all. You’re customers will disappear.
  10. Allowing fear of failure to stop you from making bold decisions and moving decisively. You’ll never get to where you want to be.
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