Customer retention must be a focus for all businesses. With rising customer acquisition costs businesses need to be proactive in retaining clients. Studies have consistently
Over the years I have observed that many companies struggle with overwhelm and lack of focus because they aren’t defining their Needle Movers and focusing
Recently I spent time with a client helping them to define their KPIs (Key Performance Indicators). She had about 30 of them that her executive
It is that time of year when many businesses tend to slowdown due to the holiday season. If you find you and your team with
I frequently come across businesses that have great ideas but just can’t seem to progress them. Upon further questioning a list of excuses soon emerge.
Variety is the spice of life. However, if you (like me) see the world as an exciting mass of opportunities to learn, try and create
Variety is the spice of life. However, if you (like me) see the world as an exciting mass of opportunities to learn, try and create
Getting your strategy right is only the start, the real challenge is implementing the strategy, ensuring every person throughout your company is taking complete ownership
By the time you are reading this we are about to enter the second quarter of 2015. That means there only 9 months left in
I have recently been reading a book by Julie Kampf called From My Bad to My Best: How Individuals and Companies Can Differentiate Themselves in
