Over the last few years whilst coaching, one issue has intensified over the past year with nearly all of my clients: burnout. The Covid 19 pandemic has created some of the most trying situations leaders have ever faced.
The importance of emotional intelligence in leadership continues to rise. While it is recognised that Emotional Intelligence is important in all levels of a business, it becomes more crucial in leadership.
“Be customer focused” vs. “Deliver WOW through service.” Which of these two company values stands out the most? Which one will you never forget?